Shipping policy
At Innithing, we’re committed to getting your order to you as quickly and safely as possible.
Processing Time
- Orders are processed within 1–3 business days.
- Orders are processed Monday through Friday, excluding holidays.
- You will receive an order confirmation email followed by a shipping confirmation with tracking information once your order has been shipped.
Shipping Times
Estimated delivery times:
- United States: 5–10 business days
- Canada: 7–15 business days
- International: 10–20 business days
Please note that delivery times are estimates and may vary due to weather, carrier delays, customs processing, or other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Free Shipping: We offer free standard shipping on qualifying orders when advertised on our website.
Order Tracking
Once your order ships, you’ll receive a tracking number via email so you can follow your package’s journey.
Incorrect Addresses
Please double-check your shipping address before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.
Lost, Stolen, or Delayed Packages
Once an order has been handed over to the shipping carrier, delays are outside of our control. If your package appears lost or is significantly delayed, please contact us and we’ll do our best to help resolve the issue.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery with:
- Your order number
- Photos of the damaged item(s)
- Photos of the packaging
We’ll work with you to find a satisfactory solution.
Questions?
If you have any questions about your order or our shipping policy, please contact our customer support team through the Contact Us page on the Innithing website.
This policy is clean, professional, and suitable for innithing store. You can customize the processing times, shipping times, and free shipping threshold to match how your business operates.